RETURN POLICY

For Fountains, Solar Lights, Christmas Decorations and Trees:

• 90 Day limited warranty for all fountains
• 1 year limited warranty for all solar lights, Christmas decorations, and trees.

Other products:

• 15-day money back/exchange guarantee (from date of your order) for all return products and defective products. There will be a 20% restocking fee or exchange for same item only.
• No refund, credit, or exchange for Software.
• No refund or exchange for any scooters. If the parts are defective 30 days from the date of the order, we will send you parts replacement free of charge.
• All of our scooters are qualified for 30 day manufacturers defect and Parts replacement (From the date of the order). We don't guarantee customers wear and tear or abuse on our scooters.
• For all Exchanges, a shipping & handling fee will be retained to cover shipping charge. The shipping & handling fee will be determined by the weight of the product.
• Any physical damage caused by mis-handling or abused shall void the warranty. No RMA number will be issued without the correct Order Number.
• All merchandise returned must be shipped Freight Prepaid. Products must be received within 10 days of the RMA number issue date. Products should be in their ORIGINAL CONDITION and enclosed in their original boxes. All original manuals and accessories should be included. Incomplete packages may be rejected or subject to a 30% or more restocking fee.
• RMA number should be clearly marked on outside of the boxes. Failing to do so will result in delaying RMA process.
• All parts with permanent marks on them will not be qulified for exchange or credit.
• All warranties are based on the date that the customer received the products. The seller must be notified of any Defective On Arrival (DOA) products within 15 days of the order date.
• There will be a 20% restocking fee on all of the refused shipments or returned merchandise.
• Shipping/Handling charges are non-refundable.
• No returns or exchanges for hardwares will be given after 15 days from the date the customer ordered the products.
• Items with UPC labels may not be returned or exchanged if the UPC label was missing. We provide warranty to the original purchaser only.
• All RMA shipment returning to the customer will be shipped by normal ground services. Other shipping methods can be arranged with additional charges.
• There will be no CROSS SHIPPING.

To receive Credit, Repair, Or Exchanges:

If you are qualified for credit, repair, or exchanges. You will need a Return Material Authorization (RMA) Number for all merchandise returned for credit, repair, or exchange. Please send a e-mail to return@keepbuying.com to obtain a RMA number for credit, repair, or exchanges.

Please send us the following information:

Your Name, Phone Number, Product Number, Product Description, Serial Number, Order Number, and your reason for returning the merchandise.